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Last updated May 27, 2026

Refund & Cancellation Policy

Clear refund and cancellation terms for the one-time EU Work Support PRO lifetime access purchase.

Product type

EU Work Support PRO is a digital product. It unlocks paid mobile app content, paid pages, data, saved guidance features, and support access after a successful one-time website payment.

One-time payment and no subscription

PRO is a one-time $50 payment for lifetime access. It is not a subscription. We do not charge recurring monthly or yearly fees for PRO. Because there is no recurring subscription, there is no subscription cancellation process.

When you can request a refund

You may request a refund within 7 days of purchase if you are unable to access PRO after payment and we cannot resolve the issue, or if you were charged in error. Refund requests are reviewed based on account activity, payment records, and support history.

  • Duplicate charges for the same account are eligible for refund after verification.
  • Payments made with the wrong email may be corrected by transferring access where possible, or refunded if access cannot be matched.
  • Technical access issues should be reported first so we can fix the account or plan status.

When refunds may be declined

Because PRO is a digital lifetime access product, refunds may be declined after the access has been delivered and used, after the refund window has passed, or when the request is based on a change of mind rather than a technical or billing issue.

  • Refunds are not provided because a user did not receive a job, visa, residence permit, document approval, or other outcome outside our control.
  • Refunds are not provided for misuse, account termination due to policy violations, or attempts to bypass payment or security.
  • Refunds are not provided for partial use of digital content after successful delivery unless required by applicable law.

How to request a refund

Email office@euworksupport.eu with the subject "Refund Request" and include the email used for checkout, purchase date, Stripe receipt or Checkout Session ID if available, and a short explanation of the issue.

We aim to respond within 2 business days. Approved refunds are processed back to the original payment method through Stripe. Bank and card processing times are controlled by the payment provider and your financial institution.

Cancellation

Because PRO is not a subscription, there are no recurring charges to cancel. You may stop using the app at any time. Stopping use does not automatically create a refund unless the request meets this policy or applicable law requires otherwise.

Chargebacks and disputes

If you have a billing problem, contact us first so we can investigate and resolve it quickly. We reserve the right to provide payment records, account access logs, refund policy details, and support communications to Stripe or card networks when responding to disputes.