EU Work Support Privacy Policy

This Privacy Policy explains how EU Work Support ("EU Work Support", "we", "us", or "our") collects, uses, stores, and protects information when you use the EU Work Support mobile application.

EU Work Support provides country-specific work, visa, and immigration guidance for Europe. Some guide content is compiled from official or government sources, but EU Work Support is not a government agency, law firm, immigration adviser, or visa processing service.

This document is intended to support Apple App Store and Google Play review requirements, including clear disclosure of collected data, account deletion, data retention, and third-party service providers.

Information We Collect

We collect only the information needed to provide account-based features in the app.

Account Information

When you create or use an account, we may collect:

• Email address
• Authentication account identifier
• First name and last name, if you add them in your profile
• Profile image URL, if a profile image is stored for your account

Saved App Content

If you use save features, we store:

• Saved countries
• Saved documents or guides
• Dates when saved items were created or updated

Support Information

If you contact support or report a problem, we may collect:

• Your email address
• Message subject and message content
• Any information you choose to include in the request

Technical and Security Information

Our service providers may process limited technical information needed to operate the app securely, such as:

• Authentication events
• Session status
• Device or app environment details needed for app security, troubleshooting, and fraud prevention
• Server logs related to account access and database requests

We do not collect payment card information because EU Work Support does not accept payments in the mobile app.

How We Use Information

We use information to:

• Create and secure user accounts
• Let users edit profile details
• Save and display saved countries and saved documents
• Provide country-specific guides and document content
• Respond to support requests and problem reports
• Maintain app security and prevent misuse
• Debug, monitor, and improve app reliability
• Comply with legal obligations and app marketplace requirements

Data Sharing

We do not sell personal information. We do not share personal information for third-party advertising or cross-app tracking.

We use third-party service providers to operate the app:

• Clerk for authentication and account management
• Supabase for database storage and backend services
• Expo and React Native platform services for app delivery and runtime functionality
• Apple App Store and Google Play services when users install or update the app through those stores

These providers process data only as needed to provide their services to us. We expect third-party providers that process user data to protect that data consistently with this Privacy Policy and applicable platform rules.

Government and Official Source Information

EU Work Support may summarize, organize, or reference public information from official or government websites. This public guide content is separate from personal account data. Government policies can change without notice, so users should verify important decisions using the relevant official government source.

Data Retention

We keep personal information only as long as needed for the purposes described in this Privacy Policy.

• Account information is retained while your account is active.
• Saved countries and documents are retained until you remove them or delete your account.
• Support requests may be retained for customer service, security, and legal record purposes.
• Backup and security logs may remain for a limited period after deletion where needed for security, fraud prevention, legal compliance, or disaster recovery.

Account Deletion and Data Deletion

You may delete your account from inside the app through Profile > Danger Zone > Delete Account.

When account deletion is completed, we delete or de-identify account data associated with your account, including profile details and saved items, unless we are required to retain limited information for security, fraud prevention, legal compliance, dispute resolution, or backup recovery.

You may also request deletion by contacting support at support@euworksupport.eu.

User Choices and Controls

You can:

• Edit your profile name in the app
• Save or unsave countries and documents
• Sign out of your account
• Change your password where supported by the authentication provider
• Delete your account from the app
• Contact support to request access, correction, or deletion of account data

Children's Privacy

EU Work Support is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that a child has provided personal information without appropriate consent, we will take steps to delete it.

International Users

EU Work Support may be used by users in different countries. Your information may be processed in countries where our service providers operate. We take reasonable steps to protect information according to this Privacy Policy.

Security

We use reasonable administrative, technical, and organizational safeguards to protect user data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy when the app, data practices, or legal requirements change. The "Last updated" date will show the latest version. Continued use of the app after changes means you accept the updated policy.

Contact

For privacy questions or requests, contact support@euworksupport.eu.